Terms and Conditions

# Refund Policy

We value our customers and strive to ensure complete satisfaction with our products and services. This Refund Policy outlines the circumstances under which refunds may be granted and the process for requesting one.

## Eligibility for Refunds

Refunds may be considered under the following conditions:

* The product or service delivered is defective, damaged, or not as described.
* The order was canceled within the allowed cancellation period (if applicable).
* A duplicate payment was made due to a technical error.

Please note that eligibility for a refund is subject to review and approval.

## Non-Refundable Items

The following are not eligible for refunds unless required by law:

* Services that have already been delivered or partially used.
* Customized or personalized products.
* Promotional or discounted items.
* Digital products are once accessed or downloaded.

## Refund Request Process

To request a refund, please follow these steps:

1. Contact our customer support team within the specified time frame.
2. Provide your order number, proof of purchase, and a clear reason for the refund request.
3. Our team will review your request and may ask for additional information.

## Time Frame for Refund Requests

All refund requests must be submitted within **7–14 days** of purchase or service delivery, unless otherwise stated.

## Refund Method

Approved refunds will be processed using the original method of payment. Refund processing times may vary depending on your bank or payment provider, but typically take **7–10 business days**.

## Cancellations

* Orders or services canceled before processing or delivery may be eligible for a full or partial refund.
* Once an order has been processed or a service has commenced, cancellation may not be possible.

## Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

## Need Help?

If you have any questions about our Refund Policy or need assistance, please contact our customer support team:

* **Email:** 
* **Business Hours:** Monday to Saturday, 10:00 AM – 6:00 PM

By purchasing from us, you acknowledge that you have read and agreed to this Refund Policy.