Return and Order Policy
Handworker 15-Day Return & Order Policy ✏️
At Handworker, your satisfaction is our priority. We strive to make your shopping experience smooth, transparent, and hassle-free. Please review our policies regarding order modifications, cancellations, refunds, returns, and delivery times.
1. Order Modifications
We understand that sometimes you may want to make changes to your order.
Once an order has been placed, modifications are not possible.
If you wish to change your order, you may cancel it and place a new one according to your preferences.
2. Order Cancellation
Your convenience matters to us. If you need to cancel your order:
Orders can be canceled before they are shipped.
After cancellation, your refund will be processed to the original payment method used during checkout.
3. Refund Policy
We aim to process your refund as quickly as possible:
Refunds are credited to the same payment channel used for the order.
The refund process may take 7–10 working days, depending on your bank or payment provider.
4. 15-Day Return Policy
We want you to be happy with your purchase. If you are not satisfied:
Returns are accepted within 15 days of delivery.
Products must be in their original condition and packaging.
Certain items may not be eligible for return (e.g., customized or made-to-order products).
Initiate Your Return Request (Within 14 Days of Delivery)
You can start your return via email:
Email: return@thehandworker.com
Include:
Order number
Product name
Copy of the original receipt
Detailed description of the issue
Our customer care team is available 24/7 to assist you.
Prepare Your Return
Gather the items you wish to return.
Take clear photographs of the items for documentation purposes.
Return Procedure
Locate Your Receipt: Retrieve the original receipt emailed to you upon order confirmation. This contains your unique order number.
Request Return: Share your order number, item photo(s), and reason for return via email. A customer service agent will review your request and send a return form.
For multiple items, submit a separate form for each item.
Return Approval: Once your request is approved, you will receive a separate email within 24 hours with:
The designated return address
Detailed instructions on how to return your item
5. Shipping & Delivery
Local Shipments:
We may partially ship your local order.
Each item will be shipped on its estimated shipping date, as displayed on the website at the time you placed your order.
You can track your individual shipments with the provided tracking information once your order is shipped.
International Shipments:
International orders will ship only once all items in your order are ready.
The shipment will be based on the latest estimated shipping date of any item in your order.
International orders typically arrive within 7–12 business days after dispatch.
Additional Information:
You can find estimated shipping dates for each item on the product page below the price.
After placing your order, you can view estimated shipping dates for each item on your order page in your Handworker account.
Tracking information will be provided for each shipment (local orders).
Important Notes:
These are estimated delivery timelines and may be subject to unforeseen delays.
You will receive email updates with tracking information once your order ships.
✅ At Handworker, we are committed to making your shopping, shipping, and return experience as smooth as possible. Your satisfaction is at the heart of everything we do!